A world class continuous improvement training programme
Manchester Airport Group (MAG) is a leading UK airport group that owns and operates Manchester, London Stansted and East Midlands airports. Across these, they process 62 million passengers per year, flying to 270 destinations, via 70 airlines. The group were looking to improve the way they work to reduce costs, balance capacity levels, upskill and empower staff and improve the customer journey.
The Brand Vista Approach
We began by designing and delivering a pilot upskilling programme for 12 members of staff at East Midlands Airport aimed at resolving pain points (highlighted by Senior Management and captured during a walk-through) in the Central Security Area. Following this successful pilot, 8 further programmes were delivered across MAG’s 3 airports – a total of 95 members of staff from different areas of the business including Central Security, Asset Maintenance, Landside Operations, Car Parks and Customer Services delivering a total of 45 improvement projects, realising benefits for the business and improvements in the passenger and staff experiences.