As a Senior CX Strategist, Katherine enjoys moderating research and facilitating collaborative workshops to provide clients with essential insight for the development of their brands. Previous management roles at McDonald’s and Marks & Spencer mean that Katherine’s passion and expertise is rooted in retail and hospitality. 
Find out more about Katherine

Recent Posts

There ain’t no holiday like a Parkdean Holiday!

Posted 09.06.21

5 opportunities to maintain momentum in the Colleague Experience in 2021 and beyond

Posted 19.05.21

Picturedrome: unmet customer expectations

Posted 21.10.20

Africa Alive: Brand amplifiers are roarrrr-some but don’t forget the customer experience brand basics

Posted 23.09.20

CX review: Rex Cinema

Posted 15.05.19

CX Alignment review: Primark

Posted 24.04.19

Are you our next Customer Experience / Brand Executive?

Posted 20.06.17


Posted 01.09.16

Easy Ebay?

Posted 01.09.16


Posted 24.08.16

Never Stop Exploring

Posted 13.05.16

We Find Our Path by Walking It

Posted 26.10.15

Put Your Money Where Your Vision Is

Posted 26.10.15

Gender and age neutral brands triumph

Posted 29.05.15
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