Katherine

As a Senior CX Strategist, Katherine enjoys moderating research and facilitating collaborative workshops to provide clients with essential insight for the development of their brands. Previous management roles at McDonald’s and Marks & Spencer mean that Katherine’s passion and expertise is rooted in retail and hospitality. 
Find out more about Katherine

Recent Posts

Customer Experience Review

There ain’t no holiday like a Parkdean Holiday!

Posted 09.06.21
Blog

5 opportunities to maintain momentum in the Colleague Experience in 2021 and beyond

Posted 19.05.21
Customer Experience Review

Picturedrome: unmet customer expectations

Posted 21.10.20
Customer Experience Review

Africa Alive: Brand amplifiers are roarrrr-some but don’t forget the customer experience brand basics

Posted 23.09.20
Customer Experience Review
Projector Rex cut-1

CX review: Rex Cinema

Posted 15.05.19
Customer Experience Review
The customer

CX Alignment review: Primark

Posted 24.04.19
Blog

Are you our next Customer Experience / Brand Executive?

Posted 20.06.17
Customer Experience Review

Titleist

Posted 01.09.16
Customer Experience Review

Easy Ebay?

Posted 01.09.16
#30secondthoughts
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Ch-ch-ch-changes

Posted 24.08.16
#30secondthoughts
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Never Stop Exploring

Posted 13.05.16
#30secondthoughts
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We Find Our Path by Walking It

Posted 26.10.15
#30secondthoughts
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Put Your Money Where Your Vision Is

Posted 26.10.15
#30secondthoughts
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Gender and age neutral brands triumph

Posted 29.05.15
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