Paul has a customer experience and operational leadership background. Prior to joining Brand Vista Paul was Head of Customer Experience Design at Virgin Media and is a specialist in designing and implementing brand enhancing customer journeys that deliver commercial results.
Find out more about Paul

Recent Posts

2018 CX trend predictions and tackling Brexit

Posted 23.01.18

How Home Group is driving change in social housing

Posted 06.06.17

Vision with action can change the world: understanding Customer Experience blueprints

Posted 31.01.17

North Face: sold on my experience of quality and their human touch

Posted 12.09.16

When does personalisation work, and when doesn't it?

Posted 08.09.16

5 Top Tips to gaining CX traction in year 1

Posted 03.08.16

5 Top tips to gaining CX traction in year 1

Posted 09.06.16

Did Willy Wonka Inspire Starbucks?

Posted 20.05.16

Customer experience first, technology second

Posted 11.05.16

The role of digital solutions in delivering an irresistible CX

Posted 01.04.16

Change your culture by changing your customer experience

Posted 28.09.15

My love of the UK Customer Experience Awards

Posted 21.07.15

Do you differentiate using your brand or deliver the basics of your customer experience first?

Posted 14.07.15

The direct correlation between your staff and customers

Posted 29.05.15

Building your brand even when its not going to plan or "how to successfully stall 18 people"

Posted 24.02.15

2 Birthdays, 2 Italians, 2 Successes

Posted 13.01.15
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