Are you our new Research Manager/Senior Market Researcher? We’re recruiting!

Andy - 22 nd October 2018

If brands that don’t keep their promises drive you mad, and you’re bursting with ideas of how to help them to develop a truly inspirational customer experience, then read on and get in touch if you’d like to join the Brand Vista team…

As a researcher with Brand Vista, you’ll be helping genuinely exciting clients align their customer experience behind an inspirational brand vision, that you’ll have been central in creating.

You’ll usually be working in a project team alongside a Director and will be:

  • designing, organising and conducting creative qualitative research programmes that get under the skin of consumer motivations.

  • Working closely with a quantitative research partner overseeing projects on behalf of clients and developing interpretations based on quant and qual findings

  • Confidently leading workshops to consolidate research insights, crafting inspirational stories that bring the learnings to life including the current customer experience and areas of misalignment for customers, staff, the business and the brand

  • This will involve moderating focus groups and depth interviews as well as keeping up to date with new research techniques

Your skills and experience

  • At least 3 years-experience in a qualitative market research role

  • A thorough understanding and love of brands and their role in business success

  • Confidence in running workshops to consolidate research

  • Experience of developing stories from the research that give clients a deep understanding of their customers and concrete guidance for their customer experience development

You will get:

  • The opportunity to work on a wide range of exciting, successful and world-famous brands such as LEGOLAND, Alton Towers, Aintree, Madame Tussauds, ASDA, SEA LIFE, Pfizer, Gala Bingo, Mitchells & Butlers, The Jockey Club and David Lloyd clubs

  • A great and thorough insight into the world of brands and customer experience

  • Exposure to very senior clients of highly successful organisations

  • The opportunity to contribute towards the growth of the company and its direction

  • To work with a friendly, passionate and driven team in city centre Manchester

  • A salary of c £28k - £33k p/a

  • 27 days annual holiday plus bank holidays

  • Free breakfast, soft drinks, crisps and snacks

This job is based in Manchester city centre but will involve regular national travel with the opportunity for some international travel.

The standard hours will be 9:00am – 5:30pm however out of hours working will be necessary and the dress is smart casual (jeans and trainers are standard in our office).

To Apply

As well as your CV, please send us a one-page critique of a business that you think would benefit from understanding their customers better in order to develop an irresistible customer experience and how you could help them do so. Please state clearly on your application the position you are applying for.

Please send all CVs and critiques to

If you want to know more about us go to our website and/or you can read our book, HOT CX: Customer Experience for Realists, which is available on Amazon.


If this role isn't quite right, we're also on the look out for a Brand Executive.




Andy is a Director at Brand Vista, with over 15 years experience in advertising and innovation consultancies. He’s happiest when operationalising brands, creating ideas that excite staff, delight customers and bring the brand to life throughout the customer experience. 
Find out more about Andy