Are you our next Customer Experience / Brand Executive?

Katherine - 20 th June 2017

If brands that don’t keep their promises drive you mad, and you’re bursting with ideas of how to help them to develop a truly inspirational customer experience, then read on and get in touch if you’d like to join the Brand Vista team…

Brand Vista is looking for two talented, enthusiastic individuals with an interest in brands to provide support to their team of Brand Executives and Aligners. With never a dull moment, the position will encompass office management, data management, logistics, planning, research and write-ups – there is also some scope for creative thinking and doing, if this is something you are interested in.

There are 4 main areas to the role:

  • Project Planning and Logistics – Making sure that all elements of a project run smoothly. Being one step ahead and foreseeing things that need to be done, from booking meeting rooms to planning international research projects.

  • Research – Carrying out desk research into industries and companies to provide some background information for projects and pitches. Occasionally listening to and typing up research tapes from the focus groups and interviews we do. Helping to analyse and interpret information.

  • Creative Work and Write-ups – gathering and creating stimulus for workshops and focus groups, writing up consolidations and creating beautiful presentations on PowerPoint. Thinking about projects and tasks with a fresh perspective and looking to go beyond the obvious.

  • Office-Based Support – Supporting Aligners and fellow Execs with general office tasks such as taking minutes in meetings, photocopying, laminating, binding, printing and preparing stimulus packs for workshops and focus groups. Ensuring the office runs smoothly by ordering groceries (like drinks and snacks), keeping the stationary cupboard stocked, ensuring everything is tidy and managing the credit card statements, phone contracts and subscriptions.

You must be:

  • Passionate about brands and business, commercially savvy and aware

  • Excellent at time management

  • Able to juggle many projects at once and be exceptional at prioritising

  • Inquisitively minded and aware of what’s going on in the world

  • Brilliant at logistics, especially organising research, meetings and travel

  • Able to motivate self and others around you

  • Comfortable work on your own initiative and flexible about what role you’ll play in a team

  • Above average in your knowledge of PowerPoint so you can create outstanding presentations

  • Competent on Word and Excel

  • Confident in dealing with people at all levels of business, internally and externally

  • Able to switch between creative and organised behaviours

  • Hungry for new experiences and keen to get stuck in

It would be nice if you have:

  • Some design, creative or videography stills – or an eye for it and the desire to learn how to bring another level of creativity to the role

  • Interest or experience in running company social media accounts

You will get:

  • The opportunity to work on a wide range of exciting, successful and world-famous brands such as Alton Towers, Aintree, Madame Tussauds, ASDA, SEA LIFE, AstraZeneca, Gala Bingo and David Lloyd clubs

  • A great and thorough insight into the world of brands and customer experience

  • Exposure to very senior clients of highly successful organisations

  • The opportunity to contribute towards the growth of the company and its direction

  • To work with a friendly, passionate and driven team in city centre Manchester

  • A salary of c £20,000 p/a.

  • 27 days annual holiday plus bank holidays

  • Free breakfast, drinks and snacks

This job is based in Manchester city centre, the hours will be 8:30am – 5:30pm and the dress code is smart casual (jeans and trainers are standard in our office). There may be some national travel involved.

Whilst the job will be quite varied, here’s a taster of what a week might look like for you:


  • Producing packs for a pharmaceutical project team’s session by creating and producing stimulus, printing confidentiality forms and organising the packs. Sending the packs to the client project team, and making sure that everyone has what they need.

  • Taking and circulating minutes from the Monday morning meeting


  • Prepping stimulus and packing cases for an Aligner who is leading an innovation workshop. Ensuring they have all that they need (as you both agreed last week) and that all the stimulus is clearly labelled.

  • Popping out to pick up lunch for a client meeting.

  • Organising travel for two Aligners to China and Japan. Ensuring the flight times suit them, the hotel is suitable, they know where they are going when they get there, and that all ground arrangements are seamless. Checking in with our Asian contacts to ensure recruitment for respondents is on track.


  • Checking/chasing arrangement of theme park customer recruitment (for focus groups), ensuring that the recruiter has all the info they need and can start recruiting.

  • Tidying up a PowerPoint proposal for a new client job that one of the Aligners/Directors has pulled together, making it look, fresh, exciting and a good visual representation of Brand Vista.

  • Checking the stationery and making an order for more paper. Making a list of groceries that are low so you can order some more for next Monday’s client meeting.


  • Checking in with recruiters about the theme park focus group recruits and ensuring that everything is as it should be. Booking any venues or meeting rooms required to conduct the focus groups.

  • Contacting a group of stakeholders for a new art gallery that we are doing a project for and inviting them to attend a workshop. Arranging a venue and speaking to an Aligner/Exec about stimulus they need for the workshop as well.


  • Trawling through, industry magazines, blogs, newspapers for interesting stories on branding or any of our clients’ industries.

  • Bringing a client debrief presentation to life, following on from a research project where the Alignment team has been testing the client’s current brand standing.

  • Tidying the office ready for the client visit on Monday. Ensuring all confidential information has been put away and the office reflects our brand. Ordering some more paper and stationery. 


To Apply

As well as your CV, please send us a one-page critique of a business that you think would benefit from a brand aligned customer experience. What do they need help with, and how could Brand Vista’s approach benefit them?

The application deadline is July 14th 2017

 We’ll be shortlisting and interviewing candidates w/c August 7th 2017.

Please send all CVs and critiques to

As a Senior CX Strategist, Katherine enjoys moderating research and facilitating collaborative workshops to provide clients with essential insight for the development of their brands. Previous management roles at McDonald’s and Marks & Spencer mean that Katherine’s passion and expertise is rooted in retail and hospitality. 
Find out more about Katherine